Your customers determine whether your business succeeds or fails. Having the right team behind you, providing quality services and products, along with a positive attitude will help you attract and retain customers. However, did you ever think about impressing them? This doesn’t mean you have to be manipulative or greedy. The key to amazing your clients is showing them you care.
There are many different ways to influence your customers. Sometimes it is showing them a new product or emailing them on their birthday. In some cases, simply returning a phone call or showing up on time makes all the difference. The following are some other ways you can impress your customers in a caring way:
• Rather than calling your client nonstop, check in after a couple days. Being friendly and courteous instead of annoying can be reassuring to a customer and help them make the right choice.
• Keep them up to date on what is out there. New technology and innovations are always arising, so teaching them about your latest offerings will make them feel in the loop and like a valued customer.
• Try to step away from the job and learn a bit about them. Remaining personable and professional is key.
• Throw the excuses out the window. Always be clear and direct so you can do business smoothly and make the client feel comfortable.
Your goal is to maintain a business that the community can rely on for years to come. Having a team you can trust will allow your customers to feel comfortable relying on your services and products. At Nahai Insurance Services, we also want a goal of yours to be to remove the stress of potential risks you could face. By taking control of possible mishaps, you can continue to move in the right direction with your clients supporting you one hundred percent.